When engaging with Jim on the subject of Unified Communications, it becomes immediately apparent that you have encountered a rare commodity. Many can talk about the theory of Unified Communications, but Jim’s experience has been gained in real-world customer deployments, and is underpinned by a solid foundation from many years of experience with data and voice networks.
Jim is equally at home with the initial engagement, making sense of customer requirements and offering vendor-independent and pragmatic advice, and in turn providing a thorough and appropriate design, and then confirming his understanding by carrying out or leading the hands-on deployment. I have also engaged Jim with a review of a major vendor design and, with no ego, Jim is able to provide a mature and balanced assessment with the customer’s interest at heart.
Jim would be my first port of call for any Unified Communications engagement.